1. Where is my order?
Our shipping speed is truly one of the best. Normally your order will ship within 24 hours of purchase. Since we don’t have a million different items, we keep everything in stock. Once your item is mailed you can expect an approximate 5-8 business day transit. Keep in mind that this is a “business day” transit. If you order an item “Priority” you can expect a 2-3 business day transit. Experience has taught us that shipments take longer when an item is ordered during the peak season, such as 2 weeks before Christmas. Experience has also taught us that it is highly unlikely that your item is lost. After 1000’s of orders the statistical probability that your order is lost is negligible. If you live in Hawaii, Alaska or Puerto Rico please use "Expedited Service" or your package could take many weeks.
1. Can I talk with someone on the phone?
Yes you can. We prefer orders to be processed online, but if you are adverse to the 'internet' or can not find the information you're looking for we enjoy speaking to our customers. 804.379.2081 (11AM-4PM EST).
2. Can I track my order?
You should receive a tracking link once your item is shipped. You simply click on the link to track your package. It may take 24 hours for it to appear. We do not have any more info. than what appears on the link.
3a. What forms of payment do you accept?
You can pay with your Credit/Debit Card (virtually any Credit Card). You can pay with Paypal. If you prefer not to pay online, you can email us your order and we will return your call and process the order manually. You can also send a check or money order to:
P.O. Box 31 Midlothian VA 23113
(Make check payable to: evangelicalbible.com)
3b. Will you "invoice" a church for church orders?
Yes. We will invoice churches for orders of pew Bibles, outreach Bibles, and Bibles in case quantities. Please send us an email (email@example.com) with your contact information and we will call you and process the order or you can send us payment with your order details to:evangelicalbible.com, P.O. Box 31 Midlothian VA 23113. All case quantities carry free shipping.
4a. How much will my shipping cost be & How long will shipping take ?
We have a whole page devoted to Payment and Shipping. In most cases shipping takes 4-6 business days. If you live in a rural community shipping may be longer. Expedited shipping takes 2-3 business days. International shipping depends on the destination. U.K., Australia, NZ, and Europe in general takes about 1-2 weeks. All case quantities carry free shipping. All orders over 75.00 carry free shipping (In USA) If you are located outside of the US we can arrange for case quantities to be shipped by sea. Please email us at firstname.lastname@example.org for this option.
4b. What is "PREORDER?"
Sometimes we offer a product before it is released by the publisher. The date of release is provided by the publisher-and is tentative-in other words it often changes. When a customer preorders a product he is charged for the product (since we do not store any financial info. for your security) and the product is shipped to him as soon as it is in our possession. In some cases it will be shipped directly from the publisher.
5. How secure is evangelicalbible.com (for making payments)?
Our payments are processed by the most secure gateway available. Second, evangelicalbible.com does not store credit card info. on our database.
6. Do you emboss (imprint) names on the Bibles?
We do emboss Allan Bibles (see our Allan Bible Embossing Page). We do not emboss other Bibles because once this is performed the Bible cannot be returned.
7. Where can I get information about current versions?
First, we have a recommendation page which we update as new editions become available. Second, we have an evangelicalbible.com Facebook community where users exchange information. You can also contact us directly about any question you may have about a particular edition.
8. Can I return my item?
Please read our returns page. If you receive a defective Crossway ESV Bible please contact Crossway directly for a replacement Bible: 1-800-543-1659 For Cambridge Returns please call: 1.800.877.2665. For issues with Allan Bibles please contact us directly.
9. Can I see a high resolution of the Bible images ?
For Allan and Cambridge Bibles please see our online album on Picasa or Facebook (evangelicalbible.com)
10. Do Bibles have a lifetime warranty?
Almost all of our Bible do - certainly everything with a Genuine Leather Binding or better.
11. I can't find what I am looking for!
Start with the Site Map.
12. How established is evangelicalbible.com-Are you a trustworthy site?
evbible.com is one of the top ESV Bible distributors in the country (US) & internationally. We have been working closely with Crossway Bibles (publisher of the ESV Bible) for close to 7 years now. Please feel free to contact them (1.800.543.1659) about evangelicalbible.com. We are the official U.S. distributor of R.L. Allan Bibles as well. We have served 10000's of individuals and churches worldwide. Please read a few testimonials to see who has used us. For information regarding our Messianic products, feel free to contact Jews for Jesus at email@example.com
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